Ordering
How do I place an order?
The item that I’m interested in says
‘SOLD’. Do you have any more of them?
How long will it take to get my order?
How can I track the status of my
order?
My coupon code isn’t working, what do
I do?
I signed up to receive a 10% discount
on my first order, but I don't see it applied on my invoice.
What do I do?
What methods of payment do you accept?
I want to pay with a money order or
check, how do I do that?
My credit card keeps declining, what’s
wrong?
My order declined, why do I still see
a charge on my credit card?
Do you have a retail catalog?
Shipping
Do offer international shipping?
What shipping carrier do you use?
When will my order ship?
How much do you charge for shipping?
Do you offer overnight shipping?
I’m ordering something as a gift, can
I have it shipped to a different address?
Returns
What is your return policy?
Contacting Us
What is your toll-free phone number?
What number can I use to call you if I
live outside of the U.S.?
What is your mailing address?
How can I contact one of your artists?
Miscellaneous
How do I sign up for your email list?
Do you do appraisals?
Do you buy old Native American art?
Where are you located?
I’m going to be in Albuquerque, can I
come see your store?
Wholesale
I’m a wholesaler, how do I log into
your wholesale site?
Do you have a wholesale catalog?
Ordering
"How
do I place an order?”
-
Our secure shopping cart makes ordering easy.
Just click the “Add to Cart” button next
to the item and fill out the required fields to complete the checkout process.
You can also call us toll-free at 1-866-922-8578 and place
your order over the phone. We are open Monday through
Saturday, 10am to 6pm MST. If we don't answer, please leave
us a message and we will call you back as soon as possible.
"The item
that I’m interested in says ‘SOLD’. Do you have any more of
them?”
-
When an item says “SOLD” that means that we’re currently
sold out of them and do not have any more. If you’d like to
see if we can find you a similar piece, please give us a
call at 1-866-922-8578 and we’ll see if we can get you
another one. Please do not place orders for items that are
marked “SOLD.”
“How long
will it take to get my order?”
-
Orders are typically shipped within 48 hours. If
you’ve selected standard domestic shipping, it will usually
take anywhere from 7-10 business days total to receive your order. If there
will be more of a delay in shipment we will call or email
you to let you know. If you’ve selected express shipping it
will usually take 2-3 business days to receive your order,
including processing time. If you live outside the US,
you must select international shipping. International orders
are shipped via US mail and usually take up to 10 business
days to arrive, pending any additional delays in customs.
“How can I
track the status of my order?”
-
Once your order has
shipped, our system will automatically email you a tracking
number. Depending on the method of shipment, the shipment
status can be checked via UPS.com or USPS.com.
“My coupon
code isn’t working, what do I do?”
-
When entering your coupon, please be sure to click the
“Apply” button after you enter the code. If that doesn’t
work, give us a call at 1-866-922-8578 or send us an email.
“I
signed up to receive a 10% discount on my first order, but I
don't see it applied on my invoice. What do I do?”
-
When you join our email
list, our system will email you a coupon code to use during
checkout. If you have not received your email within 10
minutes, or you have already placed your order online,
please email us or give us a call at 1-866-922-8578 and we
will make the adjustment.
“What
methods of payment do you accept?”
-
We
accept Visa, MasterCard, Discover, American Express, Paypal,
Money Orders, and Personal Checks.
“I want to
pay with a money order or check, how do I do that?”
-
If you wish to pay by money order or check, please call us to place
the order so that we can set your products aside
for you. Many of our items are one-of-a-kind and if we
don’t know your payment is coming, it might be sold before
it comes in. Please send your payment as soon
as possible. If we do not receive payment within 10
business days, we will put your items back on our website
for sale. Please allow an additional 7-10 days for checks or
money orders to clear before your order is shipped.
“My credit
card keeps declining, what’s wrong?”
-
For your protection and ours, our credit card processor is very strict with matching the
billing address that you put in with what your credit card
company has on file. If you’re having trouble, try to find
a statement mailed to you from your bank/credit card company
and enter the address EXACTLY as they have listed. Also,
make sure that you have your CVV2 code (the 3 digit code on
the back of Visa, MasterCard, and Discover or the 4 digit
code on the front of American Express) entered correctly.
If you’re still having trouble please feel free to give us a
call at 1-866-922-8578.
"My
order declined, why do I still see a charge on my credit card?"
-
When our credit card processor is processing your order,
they first “authorize” the money on your card. That
means that they put a pending charge on your card to make
sure that you have the funds available. They then
check your address and CVV2 code, so if your order declines
based on your address or CVV2 code, you will still see the
pending charge on your card. If your order is not
approved, the pending charge will disappear after 48 hours.
"Do
you have a retail catalog?"
-
Because so many of our items are one-of-a-kind, it is not
cost effective for us to produce a catalog. All of our
items are featured on our website.
Shipping
"Do
offer international shipping?”
-
Yes we do! We charge a $25.00 USD flat fee for
international shipping on most orders. When you place an
order, just select “International Shipping” during
checkout. Some orders, such as large sand paintings, may
incur additional charges. If you live in another country
and need your order quickly, that can be arranged. Please
give us a call at 1-505-922-8578 to arrange express
international shipping.
"What
shipping carrier do you use?”
-
For smaller items (like jewelry, small artifacts, Zuni
fetishes, etc.), as well as most international shipments, we
use USPS. For larger items (kachinas, pottery, large
artifacts, etc.) we use UPS. If you’d like to request a
specific carrier, please give us a call at 1-866-922-8578.
"When
will my order ship?”
- We
try to
ship all orders within 48 hours (not including weekends),
but if there is going to be a delay, we’ll call or
email you.
"How
much do you charge for shipping?”
-
Standard domestic shipping and insurance is
always free! Free shipping only applies to orders
shipped to destinations within the United States. We charge
$25.00 USD for most international shipments. We also offer
express shipping within the US for $20.00 USD for most
orders.
"Do
you offer overnight shipping?”
-
Yes we do! If you’d like your order to be sent with express
shipping, please choose the “Express Shipping” method for
$20.00 USD during checkout. Certain products may not be
available for express shipping due to their size (such as
large sand art). We will contact you if we cannot express
your shipment. Express orders are sent via USPS. Please make
sure that USPS is able to deliver to your shipping address.
"I’m
ordering something as a gift, can I have it shipped to a
different address?”
-
Yes you can! While checking out, after you enter your
billing address, you’ll see a little box that says “Ship to
a different address?”. Click the box and it will allow you
to enter a separate name and/or address for shipping. If
you’d like to include a note please enter it at the end of
checkout in the “Comments/Special Requests” box. We will
include a packing list with the order. That means that it
will show your name, address, phone number and email address
but it will not show the price of the items that were
ordered.
Contacting Us
"What is
your toll-free phone number?"
- Our
toll-free number for calls from the United States is
1-866-922-8578
“What
number can I use to call you if I live outside of the U.S.?”
-
Our international phone number is 1-505-922-8578
"What
is your mailing address?”
-
Our mailing address is PO Box 66236, Albuquerque, NM 87193.
"How can I
contact one of your artists?"
- Due
to our agreement with our artists, we do not give out any
contact information for any artist. If you'd like us
to give one of them a message on your behalf, just email us
or give us a call and we'll pass it along.
Returns
"What is
your return policy?”
- We
have a 30-day money back guarantee. If you are unsatisfied
for any reason, simply return your item in undamaged
condition within 30 Days for a full refund. Customer is
responsible for return shipping charges. Additional shipping
charges for original order, i.e. express or international
shipping, will not be refunded. Please include a copy of
your invoice along with reason for return and ship to the
return address listed on your package.
Miscellaneous
“How do I
sign up for your email list?”
-
Click
here or on the button on the top and bottom of each
product page that says “Save 10% click here to find out
how.”
“Do you do
appraisals?”
-
We are not currently
certified to give appraisals and cannot legally do so.
“Do you
buy old Native American art?”
-
We are always interested to
see what you have to offer! Please contact us and let us
know what you have available.
“Where are
you located?”
- We
are located just outside of Albuquerque, New Mexico. We work
only online and we do not have a store or showroom.
“I’m going
to be in Albuquerque, can I come see your store?”
-
Unfortunately, we do not currently have a retail storefront
and, for insurance reasons, we are not able to allow
customers into our warehouse. If there is a specific item
you'd like to see first-hand and are in the area, please
contact us and we can arrange a private showing.
Wholesale
“I’m a
wholesaler, how do I log into your wholesale site?”
- We
do not have a separate website for wholesale orders. Just enter
your coupon code during checkout to receive your wholesale
discount. If you do not have the coupon code, click
here and fill out your information, including tax ID number
and store information.
“Do you
have a wholesale catalog?”
-
If you’re a wholesaler, please refer to your wholesale
information for catalog ordering.
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