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$5 Flat Rate Shipping on Orders within the USA
Backed by our 100% Satisfaction Guarantee
Save 20% Today with Coupon Code: DAD20

FAQs

 

Ordering

  • "How do I place an order?”
    • Our secure shopping cart makes ordering easy. Just click the “Add to Cart” button next to the item and fill out the required fields to complete the checkout process. You can also call us toll-free at 1-877-252-8370 and place your order over the phone. We are open Monday through Saturday, 10am to 6pm MST. If we don't answer, please leave us a message and we will call you back as soon as possible.

 

  • “How long will it take to get my order?”
    • Our shipping days are Monday and Thursday. If you’ve selected standard domestic shipping, it will usually take anywhere from 7-10 business days total to receive your order. If there will be more of a delay in shipment, we will call or email you to let you know. If you’ve selected express shipping it will usually take 2-3 business days to receive your order, not including processing time. International orders are shipped via US mail and usually take up to 10 business days to arrive, pending any additional delays in customs.

 

  • “How can I track the status of my order?”
    • Once your order has shipped, our system will automatically email you a tracking number. Depending on the method of shipment, the shipment status can be checked via UPS.com or USPS.com. If you can’t find your tracking email, you can log into your account on our site to get your tracking number.

 

  • “My coupon code isn’t working, what do I do?”
    • When entering your coupon, please be sure to click the “Apply” button (shows as an arrow on mobile) after you enter the code. If that doesn’t work, give us a call at 1-877-252-8370 or send us an email.

 

  • “I signed up to receive a 10% discount on my first order, but I don't see it applied on my invoice. What do I do?”
    • When you join our email list, our system will email you a coupon code to use during checkout. If you have not received your email within 10 minutes, or you have already placed your order online, please email us or give us a call at 1-877-252-8370 and we will make the adjustment.

 

  • “What methods of payment do you accept?”
    • We accept Visa, MasterCard, Discover, American Express, Paypal, Apple Pay, ShopPay, and Venmo.

 

  • “My credit card keeps declining, what’s wrong?”
    • For your protection and ours, our credit card processor is very strict with matching the billing address that you put in with what your credit card company has on file. If you’re having trouble, try to find a statement mailed to you from your bank/credit card company and enter the address EXACTLY as they have listed.  Also, make sure that you have your CVV2 code (the 3-digit code on the back of Visa, MasterCard, and Discover or the 4-digit code on the front of American Express) entered correctly.  If you’re still having trouble, please feel free to give us a call at 1-877-252-8370.

 

  • "My order declined, why do I still see a charge on my credit card?"
    • When our credit card processor is processing your order, they first “authorize” the money on your card. That means that they put a pending charge on your card to make sure that you have the funds available.  They then check your address and CVV2 code, so if your order declines based on your address or CVV2 code, you will still see the pending charge on your card.  If your order is not approved, the pending charge should disappear after 48 hours.

 

  • "Do you have a catalog?"
    • Because so many of our items are one-of-a-kind, it is not cost effective for us to produce a catalog. All of our items are featured on our website.

 

Shipping

  • HOLIDAY 2023 SHIPPING INFORMATION
    • In order to receive orders by Christmas, please place your order by the following dates
    • For expected delivery of your order via Standard Domestic Shipping, please order by December 18, 2023.
    • For expected delivery of your order via Express Domestic Shipping, please order by December 21, 2023.
    • For expected delivery of your order via International Express shipping, please order by December 18, 2023. 
    • Please call us at 1-877-252-8370 or 1-505-922-8578 to check shipping estimates after these dates.

 

  • "Do you offer international shipping?”
    • Yes, we do! We use GlobalPost for "Economy International" shipping and UPS or DHL for "Express International" shipping.  Economy International shipping usually takes about two weeks, but can take up to a month for delivery.  Final delivery is usually carried out by the country's local postal service.  Express International shipping usually takes about a week, but can take up to 2 weeks.  For quicker shipping options, please contact us for a quote.  
    • Our international customers (except for Canada- see below) are responsible for any duties/taxes/customs fees charged by their country.  We are not able to prepay or anticipate these charges and they are the responsibility of the buyer.
    • Orders shipping to Canada using Economy International shipping that are under $400 USD and under 4 pounds in weight will be shipped DDP (Delivered Duty Paid) and the recipient will not have to pay any additional taxes/duties/fees to receive their order.  We are not able to prepay duties on orders over $400 USD, over 4 pounds in weight, or using Express International shipping.  
  • "What shipping carrier do you use?”
    • For smaller items (like jewelry, Zuni fetishes, etc.), as well as international shipments, we use USPS. For larger items (pottery and large quantities of Zuni fetishes or jewelry) we use UPS.  You can view the UPS transit times map below.  If you’d like to request a specific carrier, please give us a call at 1-877-252-8370. International orders are shipped through GlobalPost, UPS, or DHL (see above).

 

  • "When will my order ship?”
    • We usually ship orders on Mondays and Thursdays, but we do ship more often in the weeks leading up to gift-giving holidays.

 

  • "How much do you charge for shipping?”
    • Standard domestic shipping and insurance is $5.00 on your entire order. $5.00 shipping only applies to retail orders shipped to destinations within the United States. (See above for information on our shipping carriers)
    • We also offer UPS Ground shipping for $10.  This option is NOT necessarily faster than standard shipping.  It is for people who do not receive delivery at their address from USPS or who prefer the service of UPS to USPS.
    • Expedited and International shipping varies by the size/weight of the item and the destination.  You can see how much shipping will be for Express or International shipping based on the item(s) in your cart and your shipping address by starting to checkout through our site.  

 

  • "Do you offer overnight shipping?”
    • If you’d like your order to be sent with Express Shipping, please choose the “Express Shipping” method during checkout. This option is only available for US addresses.  We will contact you if we cannot express your shipment. Express orders are sent via USPS or UPS depending on the quoted timeframe from the carrier.  Most orders shipped via Express Mail will take 2 business days to be delivered. If your item must be delivered the next day, please call us toll free at 1-877-252-8370 and we will do our best to accommodate you.

 

  • "I’m ordering something as a gift, can I have it shipped to a different address?”
    • Yes, you can! While checking out, you will first enter the shipping address. After you've entered your payment information, you will have the chance to enter your billing address if it's different from the shipping address. If you’d like to include a note please enter it on the first page of checkout in the “Add a note to your order” box.  We will include a gift receipt with the order.  That means that it will show your name, address, phone number and email address but it will not show the price of the items that were ordered.  We always include a gift receipt instead of an invoice when the shipping information (and name) is different from the billing.

 

Contacting Us

  • "What is your toll-free phone number?"
    • Our toll-free number for calls from the United States is 1-877-252-8370.  You can also text us at 505-922-8578

 

  • “What number can I use to call you if I live outside of the U.S.?”
    • Our international phone number is 1-505-922-8578

 

  • "What is your mailing address?”
    • Our mailing address is 4100 S. Lindsay Rd STE 101, Gilbert, AZ 85297.

 

  • "How can I contact one of your artists?"
    • Due to our agreement with our artists, we do not give out any contact information for any artist. If you'd like us to give one of them a message on your behalf, just email us or give us a call and we'll try to pass it along.

 

Returns

  • "What is your return policy?”
    • We know it can be difficult to buy items online and we don’t want you to have ANY hesitation when buying from us. In fact, we are so confident in the quality of the art we offer, that we provide a 100% SATISFACTION GUARANTEE ON EVERYTHING WE SELL! If you are unsatisfied for any reason, simply return your item in undamaged condition within 30 days for a FULL REFUND*.

*Please note the customer is responsible for return shipping costs. Items must be received by our warehouse within 30 days from original order date to qualify for refund. If item is received after 30 days from original order date, store credit will be issued at our discretion.  If reward points were earned when you placed your order, the associated points will be deducted from your reward account upon return.

 

Miscellaneous

  • “How do I sign up for your email list?”
    • You can sign up for our email list on the top or bottom of any page on our website. If you place an order, but do not wish to join our email list, you can opt out during checkout.

 

  • “Do you offer appraisals?”
    • We are not currently certified to give appraisals and cannot legally do so.

 

  • “Do you buy old Native American art?”
    • We are always interested to see what you have to offer! Please contact us and let us know what you have available.

 

  • “Where are you located?”
    • We recently moved from Albuquerque, New Mexico to Gilbert, Arizona. We work only online and we do not have a store or showroom. 
  • “I have more than one coupon code. Can they be combined?”
    • We do not combine discounts.