How to Pack your Item for Return
All returned items must be in the same condition they were received and within 30 days of the date of the order.
Please use the guidelines below to make sure items are not damaged in shipping.
- Jewelry should be protected from sliding around inside the jewelry box by bubble wrap or tissues.
- The jewelry box can be sent back inside the original bubble mailer if it's in good condition. If not, please use a new bubble mailer or small box.
- Please re-pack the pottery the way it was delivered to you. For most pottery, we wrap it in plastic wrap, then bubble wrap, and in a box with packing peanuts. If your pottery arrived in a plastic bag, please use that before the bubble wrap to protect the paint.
- Ensure that the pottery is well protected inside the box and has enough packing peanuts around it so that it doesn't move in transit.
For both jewelry and pottery- unless you chose express shipping, the method we used to send the order to you should be the least expensive way to send it back. Customer is responsible for return shipping costs unless you received a damaged or defective item.